Service Managers’ training

Service Managers' training course

This training course is for Service Managers of interventions for perpetrators of domestic violence and abuse. It covers everything they need to know to manage a Respect-accredited service. Under the 4th edition of the Respect Standard, a Service Manager training is a mandatory requirement.  

The course was developed by Respect and Safe Lives, and it is relevant for Service Managers of Domestic Violence Perpetrator Programmes (DVPP’s), Intensive Case Management (such as the Drive Project) and other interventions for perpetrators that are eligible for accreditation against the Respect Standard.  

The course is very interactive and will be taught through a series of half-day workshops, as well as self-directed learning. Learners will build a portfolio throughout the course which will be assessed, and feedback will be given. 

All workshops will be facilitated remotely and take place on 5 Mondays between 13:30-17:00. Attendees must attend each of the five sessions to receive their certificate of completion.

Session 1: Monday 4 September 2023, 13:30-17:00 

Line management, reflective practice, and professional development 

• Understand the importance of reflective practice in developing professional competency and supporting staff to develop.  
• Explore the purpose of line management supervision and how to deliver this effectively.  
• Learn what professional development activities are required in the Respect Standard and look at how to develop a continuous professional development system, and a learning culture, within a service. 

Session 2: Monday 9 October 2023, 13:30-17:00 

Governance, risk mitigation and accountability 

• Understand how to put processes in place that ensure accountability and good practice throughout the service, in order to meet the Respect standards around policies, procedures and management structure.  
• Learn what good governance looks like, and the pitfalls of bad governance.   
• Look at data collection and understand what types of data should be collected, and how it can be used to improve service delivery.  
• Learn about different types of organisational risk and how to manage and mitigate them. 

Session 3: Monday 13 November 2023, 13:30-17:00
Risk assessment and managing a safe and effective intervention 

• This session will focus on the processes that the Respect Standard requires to manage a safe and effective intervention.  
• Think about the relationship between the perpetrator intervention and the integrated support service/IDVA.  
• Look at the process of assessing a perpetrator’s suitability for an intervention.  
• Examine and evaluate different risk assessment tools, and practice using them.  
• Learn how to manage a service safely by understanding risk assessment and management as a continuous process.  
• Learn about the legal duty of care an organisation has towards its staff and discuss ways to support staff wellbeing. 

Session 4: Monday 8 January 2024, 13:30-17:00 

Safeguarding and effective multi-agency working 

• This session will focus on the elements necessary for effective multi-agency collaboration in perpetrator work.  
• Explore best practice when carrying out safeguarding duties.  
• Think about how to support and encourage good practice around holding perpetrators to account in a multi-agency environment, with our advocacy and use of language.  
• Look at effective and proportionate information sharing with other agencies, and how to provide good quality reports. 

Session 5: Monday 26 February 2024, 13:30-17:00 

Best practice around equality, diversity, and inclusion 

• This session will explore how to provide equality of opportunity and access for service users and staff, and how to comply with relevant legislation.  
• Learn about the legislative framework for EDI policy in the UK, and how to meet the Respect Standard requirements around this.  
• Understand how to build an inclusive and responsive service that is accessible to all.  
• Understand the elements needed to create an effective EDI strategy.  
• Explore best practice for the recruitment, training and ongoing development of a diverse and engaged workforce. 

Cost 

Respect members 

• Credit/debit card payment: £198 (£165+VAT) 
• Manual payment instruction: £207.90 (a 5% surcharge for administration time applies - payment must be received before the training starts) 

Non member

• Credit/debit card payment: £569 (£474.32 +VAT) 
• Manual payment instruction: £598 (a 5% surcharge for administration time applies - payment must be received before the training starts) 

If you wish to pay manually, or if you have any queries, please email [email protected]