Email support
Webchat support
The webchat service will be operating every Monday 2 pm – 4 pm, Wednesday 11 am – 1 pm, and Friday 2 pm – 4 pm.
How we can help
We can provide information and signposting for parents; carers; professionals; and practitioners working with families who are experiencing Child and Adolescent to Parent Violence and Abuse (CAPVA).
If you are a parent or carer experiencing CAPVA, through our webchat, we offer you the time and space to tell your story and will support you to explore your situation and consider your options. We may ask you some questions to help us fully understand your situation to help us provide you with as much helpful information as we can. Most of all, we want you to feel listened to, heard, and supported with respect and without judgment.
Your Confidentiality and Privacy
Confidentiality
Your conversation with our advisor is confidential. The only time we would break confidentiality and pass on your details is when you have consented to the information to be shared. This may be with other organisations who may be able to support you. We would have to share information with other agencies if the Webchat advisor is concerned that there may be risk to your welfare or safety and/or the welfare and safety of others. This could include:
- Where we feel your actions or the actions of others could put you, a child or young person, or vulnerable adult at risk of harm
- Where a crime has been committed
- Where we have information about acts or terrorism or bomb threat
- Our advisors are threatened or feel their safety is compromised
Privacy
Your privacy is important to us.
At Respect we have a few fundamental principles that we follow:
- We will not ask you to provide any any personal information unless we truly need it.
- Your personal information will never be shared with anyone, except to comply with the law and where we need to break confidentiality or protect our rights.
- We do not store personal information on our servers unless we are required for the ongoing operation of our site.
- We do not use technology to identify users IP address.
Conversations are occasionally monitored for quality and training purposes.
You can request a transcript of your conversation immediately at the end of the conversation. You will be asked for your email address and this will be sent to via email directly from the site.
Complaints
Respect is committed to providing high quality, non-discriminatory services. We take all complaints seriously and ensure that they are promptly investigated at an appropriate level. We are also committed, whenever possible, to take action to reduce the likelihood of similar problems reoccurring.
If you feel you need to make a complaint. Please submit your complaint as soon as possible after the webchat conversation to [email protected]
By accessing the webchat, you are agreeing to our confidentiality and privacy statement.